Shopping for natural products is a lot different from buying products like clothing or electronics. Here are the most common questions asked by first-time buyers.
a.) Are products kept in a very clean, climate-controlled facility? (See #4 below)
b.) Can I see product expiration dates, so I know they won't expire soon? (#3)
c.) Is the company solid and reliable -- not just outsourcing? (#1)
d.) Will I find a large selection of top brands in stock? (#1)
e.) How do I know which products are best for me? (#2)
g.) Can I be sure my personal information is not at risk? (#5)
h.) Is the company "green:" — environmentally friendly. (#10)
Top 10 Reasons to make iHerb your number one choice!
Shop directly and save!
iHerb.com is one of the world's largest online store for natural products. We have been in business since 1996 and have two distribution centers, based in California and Kentucky.
Browse our site and you'll find over 1,200 brands and 35,000 brand name products that you may also find at health food stores and natural pharmacies -- with one important difference: Our prices are typically 30 - 40% less. Also, don't forget to check our Specials page for additional discounts on some best-selling products.
New! Extra 10% discount! Through our new Loyalty Credit program, get a credit equal to 10% of the value of the order (excluding shipping charges) you are placing now. This credit will be used toward your next iHerb order, if placed within 60 days.
Honest Customer Product Reviews
Unlike retailers that display third-party reviews, all of our reviews are written by iHerb customers. In order to write a review, you must have ordered the product from iHerb first. This means you receive honest and candid reviews, thereby helping you make a smarter buying decision.
Assurance of freshness with expiration dates
Because we have one of the highest product turnover rates in the industry, iHerb is able to offer you the FRESHEST products possible!
Our inventory turnover rate averages to 8.1 times per year; among the highest turnover rates, if not the highest, in our industry. This means that iHerb products are on the shelf an average of only 45 days!
Plus, most products we carry have expiration or best-by dates, which can be accessed on the product page. It's like holding the real bottle or package in your hand, as you would in a typical "brick and mortar" store.
Air-conditioned, super clean warehouses
iHerb’s distribution centers are entirely climate-controlled, which protects the products from such conditions as humidity, heat and cold. This level of quality control is employed by iHerb to ensure product effectiveness for the customer.
In addition, our distribution centers are industry certified by NSF International, earning Good Manufacturing Practices (GMP) certification.
Solid personal privacy commitment
Personal privacy is critically important to us. Since 1996, iHerb has never sold, leased or shared any customer information with third parties. Your personal information remains entirely confidential.
Enhanced 256-bit Encryption with Tokenization
When you place an order, iHerb secures the transaction with an enhanced 256-bit encryption process. Furthermore, iHerb employs tokenization, a security measure recently implemented by Apple Pay. With tokenization, credit card numbers are converted into tokens and used as a proxy during the payment process. If the tokens are stolen, the codes become useless, as they don't contain your credit card number.
Simply put, we only store the last 4 digits and the expiration date of your credit card, so you can identify what card you are using.
24 hour/7 day customer service
One of the ways iHerb can offer such low prices is by automating the whole ordering process. While our customer service agents don't actually take orders, they do offer live customer support from our California facility, 8 a.m. to 5 p.m. (Pacific Time), Monday - Friday. We are also reachable 24 hours per day, 7 days per week, by chat and email to answer questions and resolve issues with your order. Of course, nobody's perfect. We may get quite busy at times and we ask for a little patience. We'll do our best to take care of things promptly, efficiently and courteously -- this is what our customers deserve!
Effortless ordering and reordering
Saving time is like saving money. We make the shopping experience simple, moving you smoothly from login through checkout. And reordering is a breeze, with as few as five clicks!
Library of information from unbiased sources
iHerb gives you full access to an incredible amount of unbiased, science-based information about alternative and traditional healing, nutrition, lifestyle, longevity and more. We offer customers and visitors alike access to highly respected sources of information, including The Natural Pharmacy, German Commission E Monographs and HerbalGram magazine. It's another way iHerb gives you more.
A greener way to shop
When you shop with us, you're part of a global solution. iHerb uses 100% post-consumer recycled paper for 90% of all shipping boxes. Our bubble wrap is 40% recyclable, and we recycle virtually all packing materials received from manufacturers. All in the interest of a healthier, more sustainable planet! Read more.
Super Clean: Both of iHerb’s state of the art distribution centers are NSF cGMP (current Good Manufacturing Practices) certified. Our two warehouses in Riverside, California, and Hebron, Kentucky, accommodate an expanding inventory of more than 35,000 items.
Super Cool: Both distribution centers are kept at a cool, climate-controlled environment that does not exceed 74-77 degrees Fahrenheit (23-25 degrees Celsius), plus we have large walk-in coolers for items such as probiotic-based products that need to be kept in refrigerated temperatures.
Experience the difference when you order today! iHerb.com has run a thriving e-commerce business since 1996. What is the key to our continued success? Simply this: we keep the customers' needs uppermost in our minds. Try us, and enjoy the iHerb difference!